https://www.youtube.com/watch?v=vW12HeyGzFk
SONIC SECURITY SERVICES are a VASP Silver Partner
Tuesday 31 May 2016
HIKVISION Surveillance Drone
Check out the new HIKVISION Drone
https://www.youtube.com/watch?v=vW12HeyGzFk
SONIC SECURITY SERVICES are a VASP Silver Partner
https://www.youtube.com/watch?v=vW12HeyGzFk
SONIC SECURITY SERVICES are a VASP Silver Partner
Thursday 5 May 2016
The Purchase of Hikvision Equipment via Grey Routes
Hikvision Notice
The following notice has been released by Hikvision UK following Customer attempting to obtain support using equipment purchased via grey routes.
Hikvision have four authorised distributors in the UK and support all customers, but only customers who purchase our equipment through these points of sale.
Hikvision not support online sales, especially Amazon and eBay, which are blacklisted routes to market as they offer no support to the user. Products purchased through these channels are non-authorised, or Grey sales, and are generally imported directly from China.
Chinese products, destined for the Chinese market operate specific firmware, and this is not the same as products provided in the UK. Different technologies are supported in different regions, and there are legislative and technical reasons why this happens.
Hikvision technical support and commercial staff are not familiar with overseas products, and will NOT support them. Any warranty issues must be supported by the point of origin, which will, in this case, be China. Also, any attempt to upgrade the firmware from Chinese to UK will render the units inoperable.
Hikvision have four authorised distributors in the UK and support all customers, but only customers who purchase our equipment through these points of sale.
Hikvision not support online sales, especially Amazon and eBay, which are blacklisted routes to market as they offer no support to the user. Products purchased through these channels are non-authorised, or Grey sales, and are generally imported directly from China.
Chinese products, destined for the Chinese market operate specific firmware, and this is not the same as products provided in the UK. Different technologies are supported in different regions, and there are legislative and technical reasons why this happens.
Hikvision technical support and commercial staff are not familiar with overseas products, and will NOT support them. Any warranty issues must be supported by the point of origin, which will, in this case, be China. Also, any attempt to upgrade the firmware from Chinese to UK will render the units inoperable.
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